The Need to Continually Improve Our Computer Skills and Upgrade Our Hardware and Software

On Sunday, I had some issues with my computer not working properly. After doing my best to resolve them on my own, which took at least an hour, I brought the computer into Office Depot and received some valuable help from Chris, who said they would charge nothing for assessing the problem. His assessment, which lasted about 20 minutes, eventually helped resolve the issue, and I am grateful for his time and expertise. Without his help, I would not have been able to complete the updates on this, and our other websites, or write this message.

This incident really brought home the fact that we are very dependent on our computers to get our work done. Without good, properly operating equipment, and the ability to use it well, and fix difficulties that arise with some speed, we simply can’t get our work done.

In Bonne’s work as a group home counselor, her employer recently switched to a paperless system to track everything having to do with their clients. The high volume of forms, client logs, medical information and programming directives, has moved from a paper system to a complex, web-based program. Without already having fairly high-level computer skills, Bonne could have been one of the many employees who recently lost their jobs due to an inability to navigate through the new program with reasonable speed and accuracy.

Who would have thought that group home counselors would need good computer skills to work with developmentally disabled adults? And here is the reality… It was more than enough to learn the complex program itself that here workplace now required within the short timeframe they had to learn it. If she hadn’t been skilled and reasonably fast in basic computer skills, such as keyboarding, cutting and pasting, working with a mouse and navigating quickly through multiple screens, she would have been let go as so many were. As a group, the older, (now former), employees were especially affected.

Prior to this switch to paperless client care, her employer had no computers in their group-homes at all, so there was not an opportunity at her workplace to acquire basic computer skills. And there were only a few months of notice that skills with computer-only client-care would be required.

Where did Bonne get her skills? She has assisted in the administration of our own, small, natural-healthcare businesses for many years, as well as having used her computer personally, for emailing and navigating the internet. Had she not done this with her own laptop over the years, she could have gone from full-time employment, to no employment, like so many of her former co-workers, who hadn’t kept up with computer literacy, because lack of computer skills now is the new illiteracy.

- Richard Chandler